Have a burning question? Check out the list below for general FAQs, or check out our individual product pages in our online store for product-specific FAQs. If you can't find the answer to your question, please get in touch and we'll help you out.
Do you ship internationally?
Yes, we ship worldwide from Singapore. Our online store is configured to automatically calculate your shipping options upon checkout, however if you'd like a custom quote, please email us at firstname.lastname@example.org.
I need the product urgently; can you deliver in Singapore within the hour?
We offer a number of shipping options within Singapore (free, express, self-collect) which you'll find when you check out. However, if these aren't fast enough and you need your order urgently, the easiest/fastest way is for you to:
- Call us on 88663351 or <office number> to confirm we can dispatch immediately.
- Place the order on our website and choose the ‘self collect’ shipping option.
- Then simply book an Uber starting from our warehouse (during office hours) or Elise's house (after office hours) and we will pass it to the driver for you.
Can I look at the products before I buy? Do you have a physical store so I can view your range? Can I try out the products before I buy?
We are an online store and we don't have a physical store or showroom, but you're welcome to come down to our warehouse at Alexandra during office hours (9:30am to 4pm Monday to Friday) to check out our products and try them out. It's best to call ahead (88663351 or <office number>) in case we've had to pop out.
If you have unique or tricky technical questions and would like to book a consultation with Elise, our certified Child Passenger Safety Technician, please call 88663351 or <office number> to schedule a time.
Can you deliver to Changi Airport?
We can deliver to guests at the airport hotels, but our couriers are not able to deliver to the terminals, sorry.
General car seat advice
My baby has outgrown his/her Maxi Cosi infant seat and I don't own a car - what are my options now?
My child hasn't used a car seat for a while - how long will it take him/her to get used to it?
Do I need a locking clip to use my car seat in Singapore?